Refund and Returns Policy

At Resonator Books, we want you to love every story you purchase. Our greatest mission is to connect you with books that inspire and entertain. However, if for any reason you’re not completely satisfied with your order, we’re here to help make things right with a straightforward and fair return process.

Our 30-Day Satisfaction Promise

We offer a 30-day return window for most items, starting from the day you receive your order. If 30 days have passed since your delivery, unfortunately, we cannot offer a refund or exchange.

Eligibility & Conditions for a Return

To be eligible for a return, your item must meet the following conditions:

  • It must be in its original, unread, and resalable condition.

  • It must be in the original packaging (if applicable).

  • You must have a receipt or proof of purchase from our store.

Non-Returnable Items: Please note that certain items cannot be returned, including:

  • Gift cards

  • Downloadable software products or digital ebooks

  • Items marked as “Final Sale”

How to Start a Return or Exchange: A Simple 3-Step Guide

Step 1: Contact Us First Please do not send your purchase back without contacting us first. Email our support team at [email protected] with your order number and a brief reason for the return (e.g., damaged, wrong item, changed my mind).

Step 2: Await Instructions Our team will review your request and reply with detailed instructions, including the return shipping address.

Step 3: Ship Your Book Back Carefully package the item and ship it using your preferred carrier. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit back to us.

Refunds: The Financials

  • Processing: Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

  • Refund Timeline: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

  • Return Shipping Costs:

    • For standard returns (e.g., you changed your mind), the customer is responsible for the return shipping costs. The original shipping fee is non-refundable.

    • If you are returning an item because it was damaged, defective, or incorrect due to our error, we will cover the cost of return shipping. We will provide you with a prepaid shipping label.

  • Restocking Fee: Good news! We never charge a restocking fee. We believe in a fair and simple return process.

Exchanges & Damaged Products

  • Exchanges: The simplest way to exchange an item is to return the original book for a refund and place a new order for the story you’d prefer. This ensures you get your new book as quickly as possible.

  • Damaged or Defective Products: If your book arrives damaged or defective, please contact us immediately with your order number and a photo of the issue. We will arrange for a replacement or a full refund at no cost to you.

Order Cancellation Policy

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed for shipping, we will cancel it and issue a full refund immediately. If the order has already been shipped, it will be treated as a standard return.

Get in Touch

For any questions about your return, please don’t hesitate to contact us at

Company Name: Resonator Books, LLC

Company Number: B20250054512

Address: 5525 Oakdale Ave. Suite 155 Woodland Hills, CA 91364, United States

Email: [email protected]

Phone: +1 (818) 655-0127

Contact Form: Click here

Hours of Operation: Our customer support team is available to assist you from Monday to Friday, between 8:00 AM and 6:00 PM, Pacific Time (PT).

Service Commitment: We are committed to providing timely assistance and aim to respond to all inquiries within 1 business day.